Employment Opportunities
Search for a new job in Sales and Marketing using the Best Local Jobs section of cleveland.com in affiliation with The Plain Dealer.
Search for Advertising/Marketing Jobs
Use SMECleveland.com to find employment opportunities in sales and marketing throughout the region. The following jobs have been provided by the SME members.
Advertising Account Executive
ACCOUNT EXECUTIVE – ADCOM COMMUNICATIONS
Adcom Communications, a fast growing Downtown Cleveland advertising agency seeks experienced account executive for a group of local and regional accounts. Requires a self-starter who can demonstrate sound strategic thinking, solid writing ability and excellent presentation skills. Our vibrant and enthusiastic culture invites an entrepreneurial spirit and innovative thinking.
At Adcom, we’re building the next generation of communications agency with people who are passionate about marketing, using all mediums – traditional and interactive, and unafraid of change. We help clients build innovative marketing strategies that drive results through traditional, web, search, and email marketing tactics as well as cutting-edge technologies.
Qualifications:
▪ 2 - 4 years Account Management experience with an advertising agency a must.
▪ Ability to manage high volume, quick turnaround retail-driven accounts as well as non-profit organizations.
▪ Proven ability to think strategically and be a good judge of creative approaches to solving client problems or capitalizing on market opportunities.
▪ Self-starter, independent and team worker with high energy.
▪ Intelligent and analytical.
▪ Strong written and verbal communication skills.
▪ Ability to manage several clients and many projects.
▪ Strong leadership and mentoring ability.
▪ Experience in all mediums especially print, broadcast and Internet.
▪ Understanding of media planning and buying essentials helpful.
▪ A Bachelor's degree, or higher is mandatory.
Responsibilities:
▪ Planning, analyzing and evaluating information and agency output relevant to agreed upon client needs.
▪ Overall responsibility for managing the day-to-day account activities for a group of accounts.
▪ Account planning and directing account team.
▪ Develop marketing plans.
▪ Work closely with creative department to develop materials that drive clients’ business and help achieve clients’ business goals.
▪ Supervise Account Assistants staff.
▪ Work closely with primary client contacts.
▪ Position reports to Executive Vice President Account Director.
Salary: Based on Experience
Send resume (as attachment) along with a convincing letter (body of email) to: career@adcom1.com
Customer Service Manager
Greater Cleveland Partnership
POSITION SUMMARY:
Manage a small service center with 10 ˇV 15 customer service professionals. This is a very hands-on role where you will be required to assist with phone coverage during peak volumes. The customer service manager builds customer loyalty by providing excellent customer service through the development of customer service professionals. Supervisory responsibilities include: monitoring performance, coaching for improvement, providing feedback to team members, developing ongoing training and development, creating motivational strategies to drive quality performance, modeling positive attributes such as valuing diversity, and leading change management within the department.
ESSENTIAL FUNCTIONS:
Leadership- Provide ongoing feedback on performance, conduct performance development discussions and coaching with customer service professionals
Strategically manage the direction and work flows of the team, embracing business goals and anticipating needs and changes.
Successfully implements continued improvements in service levels and productivity, creating efficiencies and utilizing resources to their maximum potential.
Utilizes systems to track key performance indicators and ensures goals are achieved
Effectively trouble shoots unexpected problems while maintaining service levels.
Develops employee education plans and implements learning opportunities through training, education and job assignment
Manage/oversee resolution of issues ˇV partner with vendors and business partners on solutions, design communications, and ensure action plans address root cause.
Evaluates customer feedback to identify opportunities to enhance customer experience and measure effectiveness of changes.
Accurately provides data and reporting to the leadership team.
Maintain complete knowledge of all products and services provided by the organization
Successfully attracts, develops and retains talented associates for the service center
Handles incoming calls during peak call volumes
Completes special projects and other job-related duties as assigned
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Bachelorˇ¦s degree or equivalent experience
5+ years of experience in customer service
Previous supervisory / management experience or responsibilities in a call center or customer service environment
Ohio Life and Health Insurance license preferred
Excellent written and verbal communication skills
Great ability to handle angry and escalated callers
Ability to work under pressure to agreed time scales.
Proficient with Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
Experience with insurance products and programs, preferably in a call center
Strong customer focus and sense of urgency to resolve issues quickly and accurately
Ability to perform independently, in a fast-paced, team environment with multiple priorities and competing deadlines
Exceptional time management and organizational skills
Highly detailed and results oriented
Superior analytical, problem solving and decision making skills
Ability to build effective relationships with employees at all levels within the organization
Highly energetic, enthusiastic, friendly, poised, optimistic and outgoing.
Flexible to work overtime as requested and to work outside of the normal scheduled workday
SCHEDULING REQUIREMENTS:
Must be available to work occasional off-hours
Must be available during standard business hours
Incumbent has very limited flexibility to schedule activity without the approval of supervisor
The Greater Cleveland Partnership prefers the following mediums to submit your resume and qualifications. Please choose the most convenient for you.
E-Mail to: GCP Careers careers@gcpartnership.com
Mail to: Greater Cleveland Partnership
Attn: Human Resources
100 Public Square, Suite 210
Cleveland, OH 44113
