Governing Board Members


Melissa Marik

Executive Caterers at Landerhaven

Phone: 216-659-5623

Melissa is currently the COO and VP of Sales and Marketing at Executive Caterers at Landerhaven and has over 25 years of experience in the hospitality industry in sales, marketing, and events. She has been on the board of SME Cleveland for over 4 years and was a 2014 Distinguished Marketing and Sales Award recipient. Melissa is also a graduate of the University of Akron.

Richard DeCarlo

Director of Sales and Region Management – Ultimate Air Shuttle

Phone: 216-781-6411

Anson Hall

Director of Partnerships and Programs—Destination Cleveland

Phone: 216-875-6658


Zach Laurer

Employee Benefits Consultant – Arthur J Gallagher

Phone: 216-416-2240

At Arthur J. Gallagher & Co., we’re a global provider with a hometown feel.

Because we know your business is unique and has challenges that cannot be resolved by “off the shelf” coverage, we have teams of experts that leverage the power of our global resources to design a custom solution specifically for you, while offering localized service when and where you need it.

Our office has specialists that can assist you with all of your commercial insurance or benefits and HR consulting needs. And our advisors will help you stay informed of evolving challenges and issues in your industry.

Most important, we pride ourselves on providing world-class service and innovative ideas. We see solutions where others see problems.

Vice President of Recruiting

Nick Mazzone

Senior Tax Partner – Card, Palmer, Sibbison & Co.

Phone: 216-621-6100

I have been practicing in the area of taxation for most of my 44 year career, and am a strong advocate for my clients. My clients consist of closely-held businesses in manufacturing, retail, professional services and distribution. I believe in overdelivering timely professional services at a fair fee.

Doug Mathews

Area Sales Manager – First Federal Lakewood

Phone: 330-304-6056

Vice President of Involvement

Holly Mueller

Owner, Holly M Communications

Phone: 216-395-4750

Holly Mueller is the owner of Holly M Communications, a strategic public relations and communications firm. She and her team provide professional communications training and consultation services for clients who need help telling their story – whether it’s through improving their media relations presence, delivering effective speeches and presentations, or providing strategic guidance for both global and domestic marketing campaigns.

Cathy Razzante

Senior Sales Manager – Sawmill Creek Resort

Phone: 419-433-3800 Ext. 751

I have worked in the Hospitality Industry for 30+ years starting in Operations in the Downtown Market and moving into Sales and Catering area which I tremendously enjoy. I am currently working at Sawmill Creek Resort which I personally feel is in the best location in OHIO, on the shores of Lake Erie. As a Senior Sales Manager, I assist meeting planners design and execute their perfect retreat, training, or team building event.

I joined SME in 2010 and I am currently serving on the Board of Directors helping new members become acclimated to SME. I have met some incredible people in the last 8 years of SME, learned new sales and marketing tactics at SME-U and Sales Con, and have made some new friends. Married for 27 years and have 4 children who are now beginning their careers.

Sue Safos

President – Dennison Creative

Phone: 440-283-5004

Sue brings nearly 30 years of marketing communications experience to Dennison Creative. In her role, Sue assists clients with marketing strategy, helps develop effective selling tools to support it, and recommends the best places to use them.

Michelle Sustar

Integrated Marketing Manager – Crain’s Cleveland Business

Phone: 216-771-5371

Michelle Sustar joined Crain’s Cleveland Business in October of 2012 as a Marketing and Sales Assistant, where she is still employed as the Integrated Marketing Manager. Sustar serves on the Board of Directors for SME Cleveland, Wigs for Kids, the community relations committee for BVU, BVU’s young professional advisory board and is the founder of Crain’s RISE. She is a graduate of the Cleveland Leadership Center’s On-Board Cleveland program, the recipient of the Cleveland 20/30 Club’s Movers and Shakers award and an honoree in SME Cleveland’s 2018 DMSA class.

Vice President of Marketing

Patrick Zangardi

Owner/Marketing Strategist – Zangardi Studio

Zangardi Studio is on a mission to help small marketing teams punch above their weight-class.

I’ve been obsessed with helping businesses grow through digital marketing since I started my career and consider myself equal parts brand and marketing strategist, sales professional and pizza expert (eating it, not making it), and a tech-obsessed marketing guy who is constantly thinking of big-picture ideas and tactical ways to implement them.

I’ve been involved with SME since 2016 where I’ve met a ton of amazing professionals that have turned into friends, learned from the region’s top sales and marketing experts and networked with some of Cleveland’s smartest people. The organization offers tremendous value to its members and guests and I’m happy to be a part of it.

Associate Board Members

Michael Ferry

Director of Corporate and Community Partnerships – The Foundry Rowing & Sailing Center

Phone: 216-862-0247

Sales, Marketing and Development Professional with experience in both profit and non-profit environments. Respected as a team leader managing large, high budget businesses and comfortable as an independent, self-directed individual contributor working in area of given passion. Proven leader and team player with a solid track record of developing business, corporate and donor relationships to achieve revenue goals.

Laura Gray

Business Development – Maloney + Novotny

Phone: 216-363-0100

Greg McBride

Risk Management- Euler Hermes North America

Phone: 216-548-8376

Greg has been a member of SME Cleveland since 2005, and a Board Member since 2006, including twice being President of the Organization.  In his role with Euler Hermes, Greg helps companies manage and leverage their Accounts Receivables by offering up payment guarantees and access to working capital using their Receivables.

Mary Margaret Lavelle

Executive Director – SME Cleveland 

Phone: 216-767-5951

Mary Margaret has been the Executive Director of SME Cleveland for over 14 years. She is responsible for effectively managing the Association’s operations in a fiscally-responsible manner. Helping members get the most out of their membership is one of her favorite aspects of her position.